Privacy Statement

EFFECTIVE: September 22, 2016 / UPDATED: JUNE 18, 2019

Thank you for visiting Yakima Chief Hops (YCH). This privacy and security policy (“Policy”) outlines the information we collect about you, how we use the information and the choices you have to review, revise and/or restrict our usage of this information.

This Privacy Statement relates to all digital assets owned by Yakima Chief Hops. In this Statement “we” and “us” refers to Yakima Chief Hops. We reserve the right to make updates, changes and improvements to our Privacy Statement as needed. Any such change, update, or modification may take place without warning and will be effective immediately indicated by the UPDATED date at the top of this statement. By using and/or purchasing products via the site and our mobile app, you agree to the terms of use and privacy statement posted.

This Privacy Statement does not apply to third party websites which might be referenced on Yakima Chief Hops web assets. In this policy, the terms “user” or “visitor” refer to someone who accesses, browses, views, or in any way uses these Sites. The terms “you” and “your” refer to you, as a user of these sites. The term “your device” refers to any computer, tablet, smart phone or other device you are using to access our websites and mobile application.

Below you will find:

• What types of information do we collect?
• How is this information used?
• Do we share your personal information?
• How is your data maintained over time?
• How is your information protected?

What types of information do we collect?

Traffic Data – Traffic Data is anonymous information that does not personally identify you but is helpful for improving your experience on the site. When you visit our site, we automatically track and collect the following categories of information:

• IP addresses
• Domain servers
• Types of computers accessing the Site
• Types of web browsers used to access the site
• Your operating system.

Cookies – We also may use small pieces of information that a website sends to your computer’s hard drive while you are viewing the site (“cookies”) which help to improve your site experience. You are free to disable cookies; however, disabling cookies may prevent you from taking full advantage of these sites.

We may utilize two types of cookies:

• Session cookies – information that expires once you close your browser
• Persistent cookies – information that remains on your computer until you delete it. These cookies can be removed by following your browser help file directions.

YCH contracts with outside service providers to help us better understand your use of our website. Our service providers place cookies on your computer or use other technologies to collect various kinds of information for us related to your use of our website, so that we and our business partners may continue to refine and improve the site and other sites for our customers, and provide advertising tailored to your interests. We do not allow our service providers to collect any credit card, user name or password information. As a visitor to yakimachief.com, you may opt out of being included in this collection of data by contacting us.

We or our partners may also use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our sites by measuring which areas are of greatest interest to customers. They may be recognized by other sites or by our marketing or business partners. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies.  If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.

We also use other methods of automatic collection to determine information about visitors to our website, including the IP address, browser, language preferences, and computer identification numbers. We use the information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud. To opt out of any such data collection, contact us.

Personal Data – In order for you to access certain services and to purchase items and products that we offer via the site, we may require you to provide us with certain information that personally identifies you. If you communicate with us via e-mail, or otherwise complete purchase orders, surveys, or any other online forms, any information provided in such communication may be collected as Personal Information.

Personal Information includes the following categories:

• Contact Data – Your name, mailing address, and e-mail address
• Personal Data – Job title, employer, billing information, etc.

Communication Data – If you contact us for any reason, we keep record of any Personal Information and other content that you provide in your communication so that we can effectively respond to your communication. Also, by keeping record of all customer experiences and communications, we can work to improve the quality of our services.

How is this information used?

Company Use of Information – We will never use your Personal Information in a manner that differs from the purpose indicated upon collection without obtaining your consent prior to such use. The data collected from you may be used in various ways as indicated below:

• Provide important recall and product safety information about products you have purchased from us
• Help us process your purchase or request for purchase
• Inform you about new products you might be interested in from our company
• Improve the functionality and ease of use for our site
• Improve customer experience and service offerings
• Maintain site safety, reduce fraud, and investigate any security breaches

For those who opt-in to our email list, we will use the contact information provided to communicate information regarding advanced notice of sales, new merchandise, other YCH news. Email addresses collected at YakimaChief.com are used internally. If you would like to unsubscribe from our email list, please contact us. We will remove your name from our email list within a reasonable period of time. Please recognize that you may receive another email before we are able to remove you.

Do we share your personal information?

Your information is never sold or shared with other companies for the purposes of marketing third party products or services. Your data may, however, be shared if:

• A business partner who assists us by performing core services related to the operation of our business obligations to Yakima Chief Hops (examples: hosting, billing, fulfillment, or data storage and security)
• The law requires us to turn over the personal information (examples: subpoenas, court orders, or legal processes)
• Our company is acquired by or merges with another company

How is your data maintained over time?

Your data is stored in secure, internal system that is only accessible by authorized employees at Yakima Chief Hops. As you continue to do business with Yakima Chief Hops, we make regular updates to your Personal Information as needed to ensure your information remains correct. If you would like to make any changes/updates or request complete removal of all personal information in compliance with GDPR, you may contact us at [email protected]. If you would like to opt out of automated communications, an “Unsubscribe” option is clearly stated at the top of these emails, or you may email us at [email protected]. If you choose to withdraw consent, it will be done so immediately and without penalties.

*You can easily update your account information by logging on to shop.yakimachief.com and clicking Your Account.

How is your information protected?

Except as otherwise stated in this Privacy Statement, we always keep your Personal Information private and do not share it with third parties. We have established company-wide procedures and systems to keep your information safe. For example:

• Your Personal Information is stored on secure servers that are not accessible by third parties
• We provide you with the capability to transmit your Personal Information via secured and encrypted channels using the Secure Sockets Layer (SSL) protocol.
• We limit the access to your Personal Information to those employees and contractors who need access to perform their job function.
• We do not retain payment information in our systems.  Transactions are completed using secured, PCI compliant payment gateways.

Sensitive personal information contained in orders placed on the Website are encrypted using 128-bit secure sockets layer (SSL) technology. In order for SSL security to work, you must use an SSL enabled browser. Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) WHEN YOU TRANSFER ANY INFORMATION TO US, YOU DO SO AT YOUR OWN RISK.

If you still have concerns about ordering electronically, feel free to call +1 (509) 453-4792 and place your order over the phone.

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

If you have a question or concern regarding this Privacy Statement you may call YCH at +1 (509) 453-4792, e-mail YCH at [email protected] or write to YCH at the following address:

Yakima Chief Hops
306 Division Street
Yakima, WA, 98902